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Gavin C.
18:13 08 Dec 23
Huge thanks to the team at Cayman Auto Services Ltd.I was a little sceptical - this was an ad which came up on Instagram, but I'm glad I booked the car in.My 10 year old SLK is like new. Before I took the car to them, no matter how small the bump in the road, the roof would squeak and rattle. They've serviced and lubricated all the parts and it's like new.The car is so quiet!Thanks again.
Claire A.
15:02 06 Dec 23
Caymen are very experienced and offer amazing customer service from the first moment you contact them, they offer a reliable high class repairs my audi A3 roof was leaking so badly but its been all sorted and saved me buying a new car thankyou so much would recommend anyone needing a roof repair thankyou
Stephen P.
20:33 03 Dec 23
I recently purchased a 2013 SLK AMG which I love but unfortunately had a leak from the folding roof!I returned it to the Dealer, they was unable to fix it & offered me a full refund. As I really liked the car, after some research I decided to have it repaired by Cayman Autos. - I now have a car that does not leak!! - very pleased, although the car looks exactly the same!!Its like they have a magic wand!!
Robin W.
12:58 30 Nov 23
Fantastic Service, got my roof locking problem, and my roof is also now beautifully clean and waterproofed.
Richard K.
21:47 13 Nov 23
These guys are very efficient. And super nice with it. And reasonable price. They will recommend somewhere to stay if you don’t fancy the M25 twice in one day. I think the message here looking at other reviews is that convertible roof repairs do not by and large get handled well at main dealerships and even so called independent brand specialists. This is my experience too. They will often fiddle around and charge for the failed attempt. Cayman appear to be refreshingly different on the evidence of my visit at least.
Denise S.
08:14 11 Nov 23
A bit of a journey for us .but well worth it..helpful and friendly staff...very professional. our car is booked in
Yvonne F.
19:21 07 Nov 23
I took my Peugeot 207 convertible to Cayman Autos today, and what a great experience it was. My problem was that the hood retracted ok, but sadly, it wouldn't come back up. I had previously taken my car to my local Peugeot dealership to have this fault rectified. Big mistake!!! I foolishly thought that they would be experts in dealing with any Peugeot fault, so I wasted my time and money with them. They hadn't a clue as to what was wrong, but somehow managed to close the hood, but detected no fault, so no repair was carried out. Needless to say, the fault recurred. In desperation I searched on line for help, and that's when I found Cayman Autos, convertible roof specialists.During the course of today, they ran a diagnostic check, established what the fault was, replaced parts that were faulty, and managed to fit in a roof service at my request. So professional yet friendly to deal with, from the young lady on the phone, to Paul who updated me as to what was happening. Obviously the mechanic was skilled, as I have a roof that both opens and now closes as well. Well done, and thank you everyone
Tom O.
12:45 27 Oct 23
Highly recommended. If you need your convertible roof fixed these guys are the experts. Great communication throughout and an excellent job done - not replacing things that they could fix, keeping the job much more affordable. Many thanks
Ellie D.
12:28 27 Oct 23
We travel over two hours to come here and worth every minute! Helpful and knowledgeable staff and fair price for a good job. Will definitely be back!
Hugh P.
08:45 19 Oct 23
Very efficient and friendly service from the whole team at this specialist company. I would not hesitate to recommend them
Jonathan W.
07:43 17 Oct 23
M H
23:08 14 Oct 23
I had assumed that these guys would be espensive (as is anyone who specialises), but after faffing about with a number of other, generalist garages I ended up coming to Caymans who (1) quoted me a MUCH better AND fixed price and (2) actually knew what they were talking about. If you have roof issues don't waste your time anywhere else.
pete P.
13:49 27 Sep 23
I would say that this company is the most professional and competent company that I have ever dealt with. If you have a problem with a convertible roof and no matter how good you think your normal repair garage is leave it to the experts you will not be disappointed. I would like to thank all the staff for the way they handled my repair.
Rob P.
08:48 27 Sep 23
If you have an issue with a folding roof, these are the folks. Slick, efficient and effective. Diagnose and fix same day for me, which was a blessing as I had driven down from Norfolk at the crack of dawn.
Chris H.
17:49 21 Sep 23
Incredibly professional, friendly and reasonable service! Thoroughly recommend.
Lee W.
13:32 20 Sep 23
Brilliant service and super fast and friendly
Simon R.
14:28 17 Sep 23
I cannot recommend Cayman Auto Services enough. Having visited my local Vauxhall dealer and being told that I should scrap my beloved Vauxhall Tigra, I was at a loss at what to do. Whilst I could cope with not being able to open the roof, what I could not deal with was the inability to open the boot. I had asked a few people to look at it for me but to no avail with people suggesting new pumps and motors but this was merely guess work - then I found Cayman - the experts!From my first dealings with the company by email I was immediately impressed. Millie took the time to explain to me fully what would be involved in the diagnostics and also took the time and trouble to suggest things I could do during the day in the local town centre Redhill whilst waiting for the repair. I was immediately put at ease and it was clear I was in the hands of professionals. It was a long drive from Cardiff but I set out early and was greeted that morning by Leah. Once again Leah was so welcoming and helpful and took the time to explain what would happen throughout the day taking the time to listen to my concerns and explanations on the problems I had been encountering with the vehicle.Throughout the day I was kept fully up to date by both Leah and Millie on costs and what needed to be done prior to any work being undertaken. Through my own choice I decided to opt for additional work to include treating the seals etc resulting in me leaving the Tigra at Cayman for another day and travelling home by train. I was sent a detailed invoice before doing so and both Leah and Millie took the time to explain how the work I had authorised would resolve different issues.I collected my car on the Saturday morning to avoid taking a further day off work and on arrival at Cayman I met with Millie who once again went over and above in making me feel welcome, offering tea/coffee and a friendly chat. It was clear throughout all my dealings with the company that customer service and professionalism is first and foremost in everything they do. I would also like to give a special mention to Adam, the man behind the magic that actually fixed my car and made me feel like I was driving a new vehicle again. Once again he took the time to answer my questions and explain everything in a clear and professional manner. The price I paid was also very reasonable considering all the different work I had done.I have now had the car back just over a month and I am thrilled to say I have not had a single issue. We recently experienced some very hot weather in the UK and my Tigra was used more then ever! It was a real pleasure to drive around with the roof down and only emphasised why I love the car so much!I would like to thank everyone at Cayman for fixing my pride and joy. It may only be a Tigra to everyone else, but to me I could not bear to part with it and it has now been given a new lease of life. My advice to anyone is do not hesitate to contact Cayman if you having any problems with your convertible whatever model it may be - I guarantee that you will be treated with courtesy and professionalism from start to finish with the work undertaken by experts - a rare find in a company in this day and age. I will most certainly be returning next year, despite the distance, for my annual roof service and I look forward to seeing Millie and Leah again - thank you so much!
Juliette O.
19:15 14 Sep 23
So glad I found this company and made the 6 hour journey from Cornwall to get my Peugeot 207cc roof fixed.Everyone was so friendly, professional and knowledgeable and I felt very confident from my first meeting with them that they were going to sort my roof problem out.We arrived in Surrey the night before and stayed in a nearby hotel so we could get the car in early as we had arranged.Whilst the diagnostic was taking place we visited a nearby cafe called 'Fat Boys' and had a fantastic full english breakfast. Within less than an hour we were advised of what was causing the roof problem and provided with a comprehensive repair quote and a promise it would be completed that afternoon.Whilst being repaired we had a lovely walk into Redhill which is about 20 minutes away.After a couple of hours we got a call to say the car would be ready earlier than expected , so after charging my phone in their reception and enjoying a lovely free cup of coffee we were ready to go on our way.At last I I had an answer and what a relief it was!! Two main dealership garages had previously looked at the car and neither could fix the problem.Cayman Auto Services Ltd came up trumps and at a very reasonable cost too!! I couldn't thank them enough and they certainly have my full recommendation.I am now a very happy lady and have been making the most of having my convertible roof working again.Definitely 5*service if not more!!Thank you to everyone involved.
Marika H.
13:44 29 Aug 23
Incredibly friendly and helpful team, fast and efficient work and a decent price compared to what other garages had quoted us for the same job. I've actually never had such a good experience with a garage so thank you!
William U.
11:27 24 Aug 23
Firstly, I don't normally write reviews but in this case have made an exception.Had my Mercedes CLK roof repaired By Cayman - excellent service and advice.Roof now working 100% and some additional advice about parts that may need attention in the future provided.A company that cares about its customers and its reputation which is so refreshing today.As others have stated - don't bother going anywhere else - just call the friendly team at Cayman
pebbles890 C.
12:18 20 Aug 23
I am so very glad that Cayman Autos were recommended to me, as after various mechanics (including a Vauxhall dealership) made futile attempts to fix my Vauxhall Tigra Convertible boot/roof operating system; from the very first contact with Cayman Autos, I felt like I had struck gold! The whole process was easy, stress free and transparent. We were greeted by a very pleasant and attentive secretary/receptionist who made us delicious cups of coffee (as many as we wanted) and kept us informed as to the progress. After initial diagnosis of the problems, a clear, concise and very reasonably priced breakdown of work/new parts required was provided and they even had the time to do the work whilst we were there. Needless to say a very happy customer drove away with the roof down and a customer who will definitely be back to have an annual service. Thank you so so much to all of you 🙂 S.WYATT
Marilyn H.
11:11 17 Aug 23
Cayman diagnosed, fixed and checked the roof of my little old Tigre promptly and efficiently. Paul talked me through and showed what had been done. Delighted with everything.
William B.
16:27 16 Aug 23
wassim A.
09:55 16 Aug 23
Milly on the phone was so amazing. I called she made all the booking smooth and easy . Very helpful
Kevin C.
10:25 10 Aug 23
Really pleased with the service received. 2 x BMW garages didn't even want to look at the car. These guys, no problem. Diagnosed the fault in the morning, repaired in the afternoon.Very friendly, efficient and competitive costs.Will always go back them.
Beckett F.
14:42 02 Aug 23
1st class service, managed to fit me in at short notice and then went out of their way to repair the job quickly as I had traveled from Devon. Excellent company, fantastic service.Again in July 23 when I had a roof issue, Cayman Autos had no issues making the repair free of charge because they think they should have spotted the damaged cable last year. Good old fashioned honest work and I would not hesitate to recommend using them.
Stephen D.
17:00 21 Jul 23
It was just so nice to have dealings with a Company that was both super competent and super courteous……from Leah who booked us in and reminded us the day before the appointment, to the gentleman in charge of reception down to the mechanic who on taking the car for repair even asked if he could get us a drink whilst waiting for the repair…… …….sadly neither competence and courtesy are particularly common nowadays and so it is remarkable and something of a pleasure to come across such a team of people who all seem to have such an ethic. I am aware just how difficult it is to create such a team.My wife and I adore driving a convertible and to know there is a Company such as yours removes a major worry that we might not be able to get the necessary repair service when its needed
Anita N.
09:48 15 Jul 23
Staff were so friendly from first telephone call to book in my car to collection of car when fixed. My car roof was mended and staff could not have been more heloful and kind. A shout out to Millie and Paul. I would definately highly recommend Cayman Auto Services to everyone. Anita
Barrie M.
14:11 13 Jul 23
If you have a convertible that no longer converts, don't hesitate or mess around letting ordinary garages "have a go" - take it straight to the amazing team at Cayman Autos who know exactly what they're doing. They diagnosed and repaired the roof on my 2013 VW Beetle, and serviced it, all for an excellent price. It was well worth the 900 mile round trip from Glasgow, after my normally-excellent local VW specialist quoted me a ridiculous price to replace lots of parts (that Cayman found were not in the end needed), which "might" have fixed the issue. From the first phone call to Cayman they gave me the confidence that they were the right folk to do the job, and I must say it was a great experience from start to finish. I'm hoping a return trip won't be necessary, but if I ever have issues with the roof again I'm without hesitation coming back to Cayman!
Cornel L.
09:30 12 Jul 23
The hardtop was stuck and Cayman offered a super swift and fair-priced service. Thank you!
Joseph D.
08:27 12 Jul 23
Sooooo helpful.Thank you
CR 1.
17:33 07 Jul 23
Julienne A.
21:23 06 Jul 23
Great for fixing your convertible car roof. Lovely people.
Andy F.
10:01 06 Jul 23
My normal garage quoted me £4,500 to fix my roof issue. So, having read the reviews online, I called Cayman Auto Services asking if they could fix my Aston Martin DB9 Volante as the roof wouldn't open fully. They said that due to how busy they are, I would have to wait a month before they could give me an appointment but they could fix it for a fraction of what my main dealer was asking and they certainly delivered on that.I was told they might need the car for a couple of days, depending on the findings of their investigation. So I dropped the car off to them in the morning and headed home on the train, I hadn't even got back to London Bridge when they called to tell me I could pick the car up at 4pm that afternoon!!!Amazing service at a reasonable cost, they also offer a half price roof service if you want it on the same day as the fix.If you have a problem with your convertible this is the company to go too.
Giselle M.
17:15 05 Jul 23
when was the last time a contractor charged you less than the quote? What about the bill being around a half of that quote? My experience with Cayman today was like a breath of fresh air(and I don't mean that my repaired convertible roof was now working perfectly).I have been using Cayman for about Five years now and have found them to be reliable, professional and completely fair in all dealings. I intend to continue using them to help me with the roof on my Saab and have recommended them to many of my friends with soft-top cars. Thanks chaps.Gareth McCarthy
Rupert H.
13:36 30 Jun 23
My old VW Eos convertible hard top suddenly decided it didn't want to open any more one hot summer's day. Took a month to get an appointment but they successfully diagnosed a leaky hose plus a hydraulic airlock (then rear light assembly wiring) and fixed over 4 days. The place for convertible roof repairs, thanks guys.
Giles Y.
08:09 25 Jun 23
This is one of the best car repairing experiences you could expect anywhere. From the most friendly and flexible booking over the phone, to the greeting on arrival. Most of all their unwillingness to do more than your car needs. I took my father in his car, he is 86, they were patient, kind and understanding over how to explain things to him.I can fully understand why they are a centre of Europe.Thank you
Danny B.
17:27 15 Jun 23
Excellent, if you want if done properly then Cayman is the one .
Sam H.
10:57 01 Jun 23
Couldn’t have asked for better service. Fixed my soft top roof and offered a service for under half the price quoted by the Audi garage. Great customer service and super results!
Mike B.
09:30 01 Jun 23
Before contacting Cayman Autos, I had already gone down the BMW Service Centre route, and they had totally failed to work out what was wrong.I dropped my car off with Cayman, they quickly diagnosed and resolved the issue, and I was able to take the car home the same day. I haven't had any issues since. Excellent work!
Ascot T.
10:20 24 May 23
Thank you all so much for the service I got with my smart roof repair.. very grateful and would recommend to all..Regards Paddy.
richard T.
05:59 24 May 23
We had a jaguar in with these boys last Friday on behalf of a good customer of ours. Our customer dealt with them and called me afterwards to say how very very pleased he was with the job and how nice the staff were. I would be more than happy to direct anyone else with a problematic soft top to this garage
Jenny F.
08:28 19 May 23
Cayman Autos were professional and responsive. The staff were conscientious and provided early notice about the potential cost for repairs, as well as repair turnaround time. I was able to drop off and collect my car at a time that suited my schedule, and was pleased with the repairs. A very positive customer experience. Thank you.
Raph
08:43 18 May 23
Best customer service and work if you need your roof leak fixed look no further
Rob S.
09:04 16 May 23
Great service from start to finish from all staff - what a great team.
ryan S.
15:43 15 May 23
A big thank you to Paul and all of the Cayman team. I travelled from Southampton to Reigate on 15/5/23 and roof fixed same day. Broken wire and problem solved.I’m a fastidious car owner and nothing was too much trouble during my visit. Everything was explained and my questions answered fully and honestly about the car.Travel to see them and you won’t be disappointed.Roof repairs is all Cayman do, day in and day out - give them your business and they will give you their expertise. Why go elsewhere and likely get misdiagnosed and pay twice over.
Paul O.
09:20 05 May 23
Thanks to the whole team at Cayman Autos, extremely professional and did a great job on my hood repair. Thanks once againPaul
Sue L.
08:26 04 May 23
Very courteous and brilliant service from Cayman. They diagnosed what was wrong with my roof on my SLK very quickly and arranged for it to be repaired. Unfortunately the roof was still problematic but Cayman arranged for my car to be repaired again at no extra cost! I would recommend Cayman for any cabriolet roof or folding roof repairs.
Dave D.
06:43 29 Apr 23
Full credit to Cayman, after my initial visit left me with the same problem, they contacted me and took the car back in for a code read and a further roof check. In the meantime I had managed to get the problem fixed elsewhere, in fairness it was intermittent, but great attitude and really helpful. Thanks Millie. Would definitely go back.
Frederic B.
15:26 25 Apr 23
Excellent customer services will give 10 stars
Michelle W.
17:43 19 Apr 23
Absolutely "..... " marvellous !!!! My old (2002) Mercedes CLK 200 developed a roof problem back in November 2022. I took it to my local independent Mercedes garage on several occasions only to be told that one thing after another was wrong but they still couldn't fix it. Having almost given up and considering having to scrap the car I contacted Cayman in February 2023. What a fantastic find. After lots of phone calls back and forth I finally took the plunge and booked the car in for further diagnosis and repair despite being an hour and a half drive away. I now have a fully functioning (better than ever before) roof and an enormous smile on my face every time I go out for a drive, and it didn't cost me a fortune. Thank you so very, very much to all of the workshop team and special thanks to Jenny and the girls for their patience and understanding. You have all made me extremely happy and I greatly appreciate all of your help.
Steve O.
12:58 18 Apr 23
The UK's best convertible roof specialist
Sean M.
12:53 16 Apr 23
Very pleased with the level of service and communication from these guys,my vw eos was diagnosed and repaired within the estimated time and the cost was very reasonable, my go to garage in the future,thanks again.
Wesley E.
13:34 27 Mar 23
Very professional, very knowledgeable and very fast, why can't more automotive businesses be as efficient.I would recommend Cayman to anyone having issues with their convertible roof.
martin W.
18:24 22 Mar 23
Amazing service. Diagnosed and repaired on the same day with absolute minimum fuss & at a price i was more than happy with. So glad I chose Cayman Autos. Thanks
Miruthigaa J.
16:12 16 Mar 23
I been there today to get my 430i hardtop to get done after trying many garage,all of them they didn’t know what they where doing and changed me a fortune after searching for long I found them and they are really good very friendly customer service I got there at 8:30 by 13:00 my car was ready to go as a price wise they are honest with what they are charging for really recommend I will give 10 starts but they limit it’s only five 🫣Thank you so much for today
Jennifer W.
09:23 16 Mar 23
Fabulous service. Staff friendly. They went beyond by getting my work done on the day and earlier than they had planned as i had another appointment to get to and a 2 hour drive home. Totally recommend.
Danish J.
11:19 01 Mar 23
Caroline C.
16:32 24 Feb 23
Did what they said they would thank you
James P.
20:19 21 Feb 23
Great service all round!
Malcolm P.
19:33 20 Feb 23
Had my 2000 BMW 323 ci’s roof repaired last week. I left the car at 0830 and had a phone call around 1000 to say they had diagnosed three faults. I was given a quote and advised that the parts were in stock and could be fitted that day.I drove away before 3.00pm with a perfectly working roof.It’s hard to think of anything that could be improved.The staff were extremely helpful, polite and efficient.I would recommend Cayman Auto Services to anyone.Malcolm Price
Richard James W.
18:30 18 Feb 23
So glad I found this company.My hard top roof had failed to close correctly during a clean. Initially I'd asked them to make it safe and return my windows to up position.They quickly fixed this and diagnosed the problem with my mechanism.The pump had failed... by a stroke of luck they had a replacement in stock and gave me a quote to get this sorted.A few hours later, and some complimentary coffees and it was done.They kept me informed during the whole process and made myself and a 6 year old girl very happy on our drive down to Weymouth.💯% recommend this firm for any convertible issues. Very professional and unlike others I'd tried prior had the kit and skills to get the job done promptly and to a high standard.Thank you so much. I will be back for the yearly service.Bmw 3 series msport hard top convertible.
Dawn L.
22:42 06 Feb 23
Brilliant personal service and attention to detail. My car went in with puddles inside and came out dry and with the roof looking like new! Cayman’s kept the car a bit longer because they were not happy it was completely dry, I am so glad they did. I would definitely recommend them.
lee B.
20:20 06 Feb 23
What can you say apart from excellent customer service. Took my bmw e93 convertible in for fault finding, the guys had it fixed and serviced in three and a half hours. If only all garages worked in this professional manner. Thanks again..
danny S.
07:39 06 Feb 23
Excellent quality of customer service throughout, from initial booking through to completion. Quick, efficient, very friendly and keen to please and look after the customer. thank you Millie and Paul. Highly recommended.
Raff
10:20 18 Jan 23
Very friendly and professional staff. I have had issue with my e46 soft top. 20 min later issue find and the best of all they fix the issue straight away also got roof service done at discounted price. Thank you Cayman.
Sonja R. (.
20:28 14 Jan 23
I can only recommend Cayman. Very kind and helpful and very skilled.They were able to fix in 3 hours what no one else could.Thank you for all the coffees 🙂
Pauline W.
16:28 19 Dec 22
Absolutely outstanding from first contact to work completion. Really cannot praise them highly enough. Thank you all.
James G.
16:56 17 Dec 22
Cannot praise this company enough. Our cars roof would not complete its closing operation; it would open & shut but alarm kept going off that operation was incomplete. This eventually led to other issues such as doors not locking and the boot not opening. Visited one (alleged) roof specialist and Renault directly before bringing our Renault here. First claimed motors for roof needed replacing at cost of £1100+vat, second claimed motors again, which were replaced & made no difference to issues. Collectively we were £400 worse off and no closer to being resolved. Renault even had the car almost a month too. Brought it here & the issue was diagnosed within 30 mins. Repaired within 3 hours. All for a fraction of what the first two places were charging. If you have issues with your convertible, come here. Very good value for money, very friendly dly & knowledgeable staff who actually know what they're doing.
Chris A.
15:22 13 Dec 22
Glad I found Cayman rather than pay absorbitant Merc prices. From start to finish a confidence boosting experience from everyone I spoke to. Ref replacing cords on roof on my C Class Cabrio From build date my car was obviously fitted with substandard cords. Thanks to owner on line who circulated Daimler Benz info showing factory cords inferior and in Legal terms perhaps, NOT FIT FOR PURPOSE.Excellent company as other reviews confirm. Chris Aconfirm
Mark C.
19:31 11 Dec 22
Washed my audi s5 Thursday morning thought I would open hood and clean seals and it worked for 3 seconds and stopped couldn't get the hood shut properly by this time its 330 in the afternoon search the Internet for a repair company and found cayman auto s they manage to get me a appointment for Saturday morning got there at 830 and car was repaired by 1145 expensive but you get that you pay for and I don't believe anyone else would of been as good or quick there's not many garages that specialise in soft tops over all was very happy will be storing the number my phone cheers cayman
Peter V.
13:49 10 Dec 22
In 2022 we noticed sounds of sloshing water in the back of our 2016 BMW convertible 4-series. According to Google it's due to a well-known design issue. The dealer wasn't aware of any issue and asked £195 for diagnostics. A local "German car specialist" wanted £760 per side to fix the problem.Cayman Autos only do convertibles. They are genuine and friendly and knew immediately what we were talking about. The company website provides good directions and even tips on things to do in the area while they service the car. Oh and we were charged £168.We tried many garages in the past and never been impressed but Cayman's is in a class of its own.
Nigel M.
10:39 29 Nov 22
Clear process, clear on costs. Every effort made to ensure that the vehicle is returned on time and fully functioning. If you have a convertible with any issues, get the assessment at least. They know more than the main dealers.
hugh D.
09:29 28 Nov 22
Most helpful service from knowledgable personnel. Prompt and efficient and prepared to offer sound advice.
Kyle T.
10:30 25 Nov 22
After months of having issues with my roof, it was really nice to find somewhere that actually knows what they are doing instead of guess work. There was constant communication throughout the whole process and everyone I spoke to/e-mailed at the time was really helpful and friendly. I really cannot fault them. Car trouble is always a pain but they made it a whole lot easier.
Rowley C
10:34 24 Nov 22
Just occasionally, you find someone who really knows what they are doing. A dentist, a builder, a vet - whoever. You know as soon as you arrive you are in good hands and they don't disappoint. I found a new one this week - Cayman Autos for sorting my wife's beloved little red car. The 428i has a fearsomely complicated folding hard roof and there were a couple of problems; hinge failure and the load assist system not working. I arrived on time (it's quite well hidden, but the postcode will take you to the right place) and three and a half hours later left with everything fixed and the roof serviced. It's now perfect, balanced and quiet, and far cheaper than a dealer would be. Apparently, people come from all over Europe for such expertise. If you have a roof problem these are the best people out there.
Patrick D.
19:13 13 Nov 22
The electric roof on my wife's 15 plate VW Golf developed a fault during the summer months. Having spoken briefly to the team at Cayman, they had a long lead time unfortunately. We should have realised, this is a sign of a great company!Thinking we could get the issue resolved sooner, we booked the car into lookers VW in Guildford, thinking (wrongly) that noone would know the car better than a VW main agent. How wrong we were, they happily took more of our money...'trying' to find the fault. They needed more and more labour hours and eventually we asked for the car back!It transpired, (via Master Technician there) they have absolutely NO means of diagnosing faults properly on individual components, such as the motor, or the pump etc.We then got the car back and booked it in to Cayman, something we should have done at the outset. Paul met with us initially and he could not have been more professional and helpful, taking time to explain how they would diagnose the issue then sort it if we chose to ask them to do so.The car was booked in, diagnosed as being a faulty pump and that was replaced. Needless to say, the roof works better than ever now.We had our 11 year old, car-mad son with us when we collected the repaired car, Paul still took time out of his day to show us and our son around some of the amazing cars they were currently working on. Testament also as to why they are so well regarded within their industry.Please, if you have a problem with your electric roof, don't waste time and money like we did by taking it to a main dealer, TAKE IT TO CAYMAN AUTOS.Sincere thanks again to you Paul and your team behind the scenes.
redalloy
16:01 01 Nov 22
A massive thank you to Cayman Auto Services Ltd for your amazing professional service today.Very highly recommended.
Dimi R.
12:42 21 Oct 22
Our experience of Cayman Autos was incredible. fixed a problem BMW roof that we thought was unfixable without a very expensive total replacement. Our customer was delighted great service and Heather who dealt with myself was brilliant, helpful and friendly. We would absolutely recommend to anyone and will use them againRichard, Sales Manager. Renault Staples Corner
Andrew G.
09:10 21 Oct 22
Dont hesitate if your reading this.. I have had a few convertibles over the years and I wish I had come across Cayman so much earlier, it would have saved me a fortune. A recent issue with my latest hardtop convertible filled me with the usual dread, contacted Cayman straight away after recommendation on a forum and reading reviews, friendly communication from initial contact - booked in for a consultation, consultation was fast and efficient (by the time I had walked to get a sandwich and eaten it I had a call to come back) - the lovely office ladies explained the required works clearly, including the limitations (in this case a water leak), prices were explained (and super reasonable when compared to a main dealer who wont even know what to do). They had her in for 2 days of works (I got the train home) contact during this time was quick and efficient to highlight how things were going. I even picked her up on a Saturday morning (which is handy to fit in around work). The technicians and workshop chaps I spoke to were knowledgeable around the particular car model issues , and their specific "fix" for them. I have since had around 4 to 5 days of fairly serious rain since picking her up and at the moment no leaks at all - so I would say that so far quality is excellent. I will definitely be back next year for a yearly roof service 🙂
Guy H.
17:07 19 Oct 22
Great service - prompt and attentive.Booked in with Millie on the same day and had the job done in a couple of hours the following week.Biggest plus was that the costs, while not cheap, were about a third of the price I was being quoted by a BMW dealership in Thames Ditton who also took a week to respond and only after being chased.Great job Cayman Autos - thank you
Maurice *.
17:48 16 Oct 22
Very patient with my appointment day changes driven by work, very professional and courteous, know what they are doing and I am very happy with the repair and service to the roof on my Audi A4.Would not hesitate to used Cayman again.
Nobby K.
13:35 07 Oct 22
Doesn't get much better than this.After getting nowhere (and parting with a considerable sum) with my local Volvo service centre I looked further and came across Cayman - what a find!Absolute leaders in the field of looking after convertibles, fault finding and diagnosing complex issues, these guys know their stuff and at a fraction of the price. This completely outweighed the travelling involved as they turned everything around quickly and had me on my way with a completely fixed car.The helpful friendly staff, transparent costs, expertise and high-quality workmanship make this one of those rare experiences that just have to be shared.If you own or are thinking about buying a convertible, where ever you are based make sure you speak to or visit Cayman, you will not be disappointed.
Darren L.
18:28 06 Oct 22
Really good place to get your roof fixed or a new one
will S.
15:25 29 Sep 22
I recently had our Mini Convertible roof mended and serviced by Cayman cars - They are a pleasure to deal with - The booking is efficient and worth the wait ....they are busy. They kept me informed and took a real pride in their work and customer service. If you have an issue with your roof I would have no hesitation recommending them - much better than getting your local garage to have a go !
micky P.
09:20 24 Sep 22
The only thing it takes so long to get an appointment obviously because they are well and demand apart for that a 5-star rating
Jim B.
08:04 22 Sep 22
Excellent service and customer care. Very high standard of workmanship!
Janine S.
16:02 20 Sep 22
Cayman autos managed to fit my car in for roof repair as mot was due imminently. Another garage had held onto car for three weeks unsure how to proceed. My mini convertible had roof stuck open and boot also stuck locked. Cayman fixed both with no hesitation and kept us up to date with progress. They are professional friendly and know what they are doing so thankful.
G Charles A.
17:41 15 Sep 22
Very efficient booking service, and plenty of personal contact before the repair took place. Millie, Heather et al were very friendly and efficient. The repair seems very well done.even though Caymans is some way from where I live, the journeys seem to have been very worthwhile.
Martin O.
18:32 06 Sep 22
I had to. Wait a few weeks, and travel a long way-but wow it was worth it! Adam and his team performed a magnificent job of diagnosing and fixing the roof of my Volvo, all in one day! If there’s ever a next time-I’d definitely come here first! Excellent service, brilliant staff and quality work. Thank you!
Niel
17:36 05 Sep 22
I had a problem with my Alfa Spider roof not working correctly. I was given the recommendation from AROC read the reviews and gave it ago. What I got excellent service from start to finish so I knew what to expect. More importantly they unlike other garages I had been too fixed the problem and now my roof which is the centre piece of any convertible car is back up and running. Thank you Cayman for a great job.
Jessie- R.
13:04 02 Sep 22
Any problems with cabriolet/convertible roof mechanics what so ever then I can not fault these atall, very professional, did actually what they said in the time they said for the price they said (& less then half the price MB charge) I’m so pleased, I’ve not used my roof on my 2018 cclass for 3-4 weeks as cables were fraying and didn’t want them to snap, A complete cable upgrade completed by Cayman,100% I won’t use any other place/company in future, it was worth the drive (and a night in a b&b) , picked the benz up this morning ,home now and happy 😃Cant recommend these enough! !
Jane M.
07:26 01 Sep 22
My contact with the office team Millie,Nicky and Heather was great ,they were quick to answer the phone and emails ,professional and caring .On arrival Iwas greeted quickly and they had paper work sorted ,they accurately knew what they were doing .The car was ready on time .My Audi soft top was cleaned and waterproofed, the results exceeded my expectations. I would recommend Cayman Auto Service every time it was a pleasure doing business with them .
James N.
20:25 25 Aug 22
A great service. Thanku to all the team. I was kept up to date on the diagnosis, cost and repair. Great value for money considering the expertise and care taken. Got a run down of the workings and advise on maintenance when i collected. 100% recommend. Just hope the summer lasts a bit longer!
Dave B.
14:16 24 Aug 22
Joan B.
17:26 23 Aug 22
Very professional- know their business!
Anthony C.
08:10 17 Aug 22
Absolute experts in their field. Professional, polite, friendly & extremely good value for money. I would recommend anyone who has a roof problem to go there first! Thanks for fixing my SL.
Robert T.
09:29 10 Aug 22
I was seriously worried about the action of the metal roof on my BMW convertible.During my regular service with our local BMW dealer, they were very indifferent about being able to trace or remedy the problem.I then contacted Cayman and they gave me an immediate appointment and went on to fix the problem WHILE I WAITED IN THEIR RECEPTION AREA for the return of my car.This short waiting time was reflected in the (labour) cost. They also serviced the roof which added some insurance for my future use.....I think they are a very professional group and great people.
Ash
10:18 09 Aug 22
Can't fault Cayman Auto Services at all, from the initial email from myself right up to the day I collected it, the communication and service was absolutely faultless. Millie was incredible, called me and updated me when she said she would, from someone who works in customer service, her customer service is top notch! The gentleman who handed over my car on the day I picked it up, didn't get he's name unfortunately but again, great service from him, very informative and friendly!Thanks again Cayman Auto Services for fixing my pride and joy, I can now enjoy this weather when out on the road!!
Lyn S.
13:02 07 Aug 22
I woke to find the back window in my Audi convertible virtually hanging off, totally distraught, as I know Audi refuse to fix these and tell you it is a new roof or a write off, I remember referring Cayman Auto's to a friend who had soft top mechanical issues, after finding them online! Remembering my friend had a good experience with the work carried out, I called Cayman Auto's. I spoke to a lady called Millie, who was so helpful, they booked my car in that week, it stayed in overnight, and the results of the window being redone, as it being stuck back onto the roof, the job is brilliant, it actually looks better now than before it falling out. They also provided me with a soft top service, which involves regreasing the joints and checking the hydraulics for leaks, to make sure the soft top works at it's best. If anyone out there has any issues with any make of soft top, please please please, give these people a call, they know what they're doing and can give your car a longer lease of life instead of changing it due to the roof not working. Can I just also say, the staff are knowledgeable and very friendly, excellent service was had all round.
.
07:07 04 Aug 22
I was taken back by just how organised and professional this place is. Firstly they fixed a roof which I thought was unfixable and only a week later & through no fault of anyones, a small piece of trim came loose only to cause another problem for me. Only one very quick call was needed, as I was in only a week previous they had me in the very same day and fixed within 15mins and for FREE!The ladies on the phone were terrific and Paul who I believe may be the manager/director is out of the top draw! Thanks team Cayman.
Liz C.
14:12 03 Aug 22
Wonderful service! My cars roof wouldn't lie flat when it was down and, when it was examined by one of the Cayman staff, they quickly discovered that it was being caused by something I had left on the back shelf. It was all dealt with very kindly and I wasn't charged. Perhaps they thought the embarrassment was a high enough price to pay.
Craig W.
18:29 29 Jul 22
Excellent customer service from start to finish. I had the most annoying rattle coming from hardtop roof. After the initial diagnosis, I was a bit worried about pricing. However, the cost to service and re-adjust my roof and get rid of that rattle was worth every penny. It was actually a very competitive price. The Technician was on hand throughout, put me at ease and answered any questions I had. Good job and see you next year for my annual service.
Adam S.
19:26 27 Jul 22
Great service
Karen S.
08:19 23 Jul 22
The roof of my Alfa Spider had been troublesome to say the least, but I am now enjoying a “topless” Summer thanks to Cayman Autos! They provided outstanding service, were very professional, and are probably the most efficient company I know. Their quality of work is second to none and repairs were completed within the time frame and price quoted. I cannot recommend Cayman highly enough. If only all companies were run like this . . .
at_e46
13:55 22 Jul 22
Brought them my 2005 e46 with mystery roof issues. Can’t fault Cayman at all, great communication from them and great knowledge to diagnose the issues. Explained said issues to me in great detail, just a shame that the repair bill came to just shy of what my cars worth! (Not me saying they’re overpriced at all, more how little my cars worth😂)
Louis Lane P.
15:25 19 Jul 22
Great business, helped me diagnose an issue which we have tried many other business' but these epic people talked me through it and how to fix it. I rate them 5* and would recommend them to anyone.
Simon P.
12:33 16 Jul 22
Winnersmentality
09:37 13 Jul 22
I had a problem with my BMW Hardtop roof. I brought it to Cayman Autos. They diagnosed the problem fixed the problem and I'm good to go. Great service, Very Polite StaffPaul was very helpfulI would definitely recommend this company to anyone who is having a problem with their convertibleGreat work.
bradley dove (.
12:26 07 Jul 22
Had soft top issues with my alfa spider and they sorted it all out. Verry helpful and friendly staff, I would 100% recommend anyone with a convertible car to visit.
Adrian D.
12:10 07 Jul 22
My Alfa spider 939 needed an expert so i went under recomendation to cayman auto excellent service very friendly before the car was worked on they discussed the options with me to make sure i was happy once agreed the car was turned around very quickly and has worked perfectly since none of the usual complaints other alfa owners have reported would definatley use and again and recomemd to anyone asking
Barbara S
21:22 04 Jul 22
After over a year of not wanting to use the soft top on my beloved Audi TT Because of its unreliability I eventually found cayman. Right from my initial contact with Millie at Cayman I really felt that I was in safe hands.I was pretty sure it was at least one of the flap motors but I booked in for the initial diagnosis as recommended because I wasn’t sure if something underlying could have caused the failure. I asked if any work could be done the same day so I didn’t need a return visit.I arrived on my day of booking and after about an hour they confirmed it was the flap motors. I gave the go ahead for the work and also asked then to give the roof a service.I had come prepared for a long day, drinks, packed lunch, books etc but less than two hours later it was done.Seeing the roof down after on my baby after so long was pure joy.Thank you Cayman. I can’t recommend these guys enough. Professional, friendly and caring. A brilliant job for a reasonable price.
Nigel S.
07:20 02 Jul 22
Can't thank Cayman Autos enough. Absolutely brilliant service helping me out at short notice even though they were fully booked.
Jonathan P.
09:39 28 Jun 22
VW Eos sunroof stuck half open. Contacted several specialists who were either busy for weeks or didn't like doing roofs. But one recommended Cayman so I phoned them. Wonderful response from Nicky, friendly, reassuring, knowledgable, gave a realistic lead time. In fact they sorted it in a day, due to cancellations. Paul did the work - same friendly manner and good at explaining. Very delighted and will return for service in autumn - well worth the 45 minute drive.
Tina P.
08:47 23 Jun 22
Fantastic company, so pleased I travelled all the way from the Midlands to get my convertable roof fixed.I just wanted to say a massive thankyou to everyone at Cayman autos, for the all the help and support, in diagnosing the problem, and fixing my Audi TT convertable.I can't express how pleased I was with your hospitality, and fantastic quick service.I will certainly be back 😁Tina
Topher B.
07:37 22 Jun 22
My VW Eos roof stopped working having. I initially contacted a VW dealer and was told that they would need the car for at least 2 days and could only investigate the leak if it rained (!) I then found Cayman Autos.From the initial telephone call to the final bill I could not have been more impressed. Excellent customer service, two great mechanics and of course they diagnosed and fixed both problems and then threw in a 50% reduction in a roof service. If you have a convertible, particularly a metal folding roof that has issues then contact Cayman......very, very good.
maxine M.
12:22 19 Jun 22
I recently had a problem opening and closing the roof of my Audi TT , cayman auto services were able to diagnose and fix the issue fast and efficiently leaving me to enjoy the rest of the summer with the roof down 🌞would highly recommend
Abi W.
16:22 10 Jun 22
Great service, clear details as to what was wrong with my roof and speedy repair
Smith G.
14:11 25 May 22
More than satisfied with the works and service provided, everybody was very pleasant to deal with and the customer service before, during and after was second to none. Would highly recommend and use again.
Garry R.
07:36 23 May 22
The whole experience with Cayman Autos is one of complete professionalism, from the booking in confirmation to the handover when your car is fixed. I travelled from Warwickshire and within one hour my roof had been diagnosed. Within four hours the roof had been fixed and serviced and I was on my way. Thank you for your help.Garry R
Jeff D.
07:54 19 May 22
Excellent service. cannot fault the Cayman team. totally recommend this company. Had me back on the road in hours when the roof on my EOS failed.
Stuart W.
17:30 18 May 22
Excellent service. Very friendly and knowledgeable people.
Sara M
10:12 11 May 22
After a couple of years of garages not being able to rectify the problems with the roof of my Astra convertible Cayman Autos diagnosed the problem straight away and fixed it. Their people were knowledgeable and very helpful and their customer service was excellent. Would definitely recommend them.
Paul R.
12:25 26 Apr 22
One of the cars hydraulic rams was leaking Very Pleased with the service, professional. would defiantly recommend
Dee S.
16:16 25 Apr 22
This garage is one of the best and most efficient I have ever visited or used since i began driving. They were able to diagnose the problem with my Eos roof within an hour, and have it repaired in a day. Their customer service is amazing with extremly nice staff who are helpful and make you feel at ease. I would recommend them to anyone. They literally saved my baby (Eos)! They deserve more than than 5 stars.... Thank you staff... 😊2022 update.... still an amazing company with amazing and friendly staff. I cannot thank Cayman enough for their Support with my EOS over the last 10 years. Sadly I no longer have a convertible but will always recommend them 👌🏾. The best company I have ever had the pleasure of dealing with 100%
Morganna M.
13:02 15 Apr 22
I drove a long way, from Wales, after reading the reviews on the website. I have been waiting for a downpour, we’ve had a few now and I like to say that my Mercedes SLK is dry as a bone. I would like to thank everybody at cayman auto, Mercedes would not repair, they suggest a brand-new roof at 20,000. Happy to be dry and watertight and still in pocket
Alex C.
12:38 11 Apr 22
Sorted my Volvo C70 folding roof issue quickly and took the trouble to explain the problem.
Matt B.
12:08 11 Apr 22
Paul and his team really went out of their way to help with the broken roof on my Ford Focus. I got stuck with the roof down in the middle of winter and ringing around, the only company I could find to fix it were Cayman Autos. Being in Nottingham, I was worried about driving down and finding that it couldn't be fixed, but I spoke to Paul several times and he assured me it could be done.So I drove down on a good day and left the car with them. A few days later they called to say it was fixed and working. I had to take it back again a few weeks later as the boot latch needed adjusting to make the roof work properly. They fixed it free of charge under the warranty of the original work!Brilliant service. Would highly recommend to anyone that has issues with their car roof even if you have to come from a long way to get to them.
Breeda H.
09:23 09 Apr 22
I recently visited Cayman Auto Services Redhill to have some issues resolved with my BMW soft top. The roofing mechanism had developed a fault and wasn't closing properly, the roof also needed cleaning and re-waterproofing . I received excellent service from the team at Cayman Autos from start to finish, the roof had a full service, clean and reproof , seals replaced and came back looking like new. Their customer service was exemplary , I would highly recommend!
Roger S.
14:21 06 Apr 22
Made a start on my Smart car. Back next week to be completed
Malcolm C.
15:54 30 Mar 22
Absolutely outstanding people and the work is spot on will never choose to go anywhere else than here, thank you for all your services a1
Steve B.
06:04 30 Mar 22
Had a problem with my roof not working on my e93, after making a appointment, arrived not knowing hiw much it would cost and if they could fix it, arrived at 9 and was out the door by 12.30, was told the exact problems and the service I was provided was second to none, thank you for putting a smile on my face and I definitely will be using them again if and when needed
Andrew B.
14:19 22 Mar 22
Totally excellent service. And not expensive either. Highly recommended.
Sameer K.
14:51 17 Mar 22
Excellent serviceReally caring staff.Deserves 10 STARS
Peter S.
17:49 05 Mar 22
Friendly and professional, living up to their reputation as the best operator in a specialist area that most in the auto trade shy away from. Reassuring health check for our elderly Saab convertible, and sensible advice on preventative maintenance.
Ian J.
14:36 02 Mar 22
Absolutely superb. My Audi A4 was efficiently diagnosed, friendly advice given at a very reasonable price. Thank you very much guys.
Dan H.
21:53 28 Feb 22
Took my 2004 reg Audi cabriolet in to get the rear window re-bonded to stop it leaking. Really good experience with Cayman who were friendly, explained my different options and were accommodating to my schedule. Many thanks!
karen P.
12:03 18 Feb 22
Absolutely first class service from Cayman Auto Services - a quick response to my first request and the roof of my Peugeot 207CC diagnosed, repaired and serviced in 3 hours. Added to which, having left my purse in a coffee shop in Redhill one of the staff drove me back to get it which was beyond the call of duty but very much appreciated. A really brilliant staff!
Graham T.
10:59 11 Feb 22
I was met by friendly and knowledgeable staff and my mercedes roof problem was diagnosed quickly and having agreed to the cost the repair was carried out. On completion the technician explained what was done now roof works perfectly really pleased any future problems will go back to Cayman and definately recommend them, great service thankyou
Penny B.
09:21 10 Feb 22
What a professional, helpful, friendly service - the staff were wonderful and my Mini Cooper roof was all sorted in exactly the time frame I was told. I really cannot recommend Cayman Autos enough. Thank you!
Sim G.
17:15 31 Jan 22
Great service though and through highly recommended, sorted out my e30 within two days, no issues and professional service from the team
RICHARD E.
17:33 24 Jan 22
Excellent service at a fair price . I will be taking my BMW back for an annual service next year .
john L.
14:18 20 Jan 22
So after RAC broke my roof then failed epically to take responsibility for their actions, I went to caymans in November to do a diagnostics.A lovely lady named Milly dealt with me. Explaining that my mum was also in intensive care after having surgery to remove a very serious cancer and her pancreas and spleen, so money was an issue as I was taking time off work to care for her teenage children, they made the car safe to drive again for free.Returning today (mid January), I was dealt with by a lovely dark haired lady who's name I didn't get. Friendly and couldn't do any more. I then bumped in to Milly, who recognised me, then straight away asked how my mum was getting on.What incredible customer service!!!! I can't thank you all enough for all the help. I would recommend you to just anyone. Thank you so so much again.
MarkD G.
17:07 14 Jan 22
Had issues with my roof on my Audi A3 and after being quoted thousands of pounds by other garages and Audi, I found Cayman on a Google search and after booking it in for a Diagnostic (which was cheaper than others) they found the fault and quoted me a very cheap price and the total repair was completed within 2hrs plus as I had a repair done I was able to take advantage of the roof service for half price which I am so happy I did as the roof now looks and works like car came off the assembly line, plus the staff’s customer service professionalism was excellent..My whole experience with this company has been a 10/10 and I absolutely recommend them.
Mark K.
16:57 13 Jan 22
Excellent service from start to finish. I was a bit dubious at first due to the potential costs which may have arisen after the initial meet. However after the level of service and quick turn-around time I felt It was justified. I had My Hardtop roof re-adjusted to fit better to My Z3 & the drains cleared on the pillars to ensure water wasn't being clogged up. They also rejuvenated the top of the window sill on the windscreen to ensure the fit was tight and also completely repaired a previous owners bodged repair on the left hand passenger side sill to ensure I was now no longer going to get any leaks into the car as I was getting streams of water in the cockpit previously.Everything is now water tight and we're now pleased with the work carried out. Recommending to others and local to me in case I need any further work to be done. Great Job to the technician who was also very detailed and to Millie for being transparent throughout the process!
Chris D.
16:52 05 Jan 22
I took my BMW 3 series hard top to Cayman Autos after BMW service centre quoted me £1600 for a new motor and hydraulic pump to fix the roof which wouldn’t open, needless to say I didn’t buy.Cayman lubricated all the joints and tweaked the locator lugs on the roof and it all worked perfectly, and all for the cost of the diagnosis. From the very knowledgable lady who booked my car in to the end fix everyone at Cayman was fantastic. Thank you.
Lord M.
17:51 03 Jan 22
Very professional, helpful and knowledgeable. Fixed an issue we had on our Aston. Highly recommended
Dubbel X.
16:16 18 Dec 21
First class service and great knowledge. Saved my Alfa from an untimely end.
nigel D.
09:17 14 Dec 21
Wow,wow. If you got a sunroof especially m series bmw,an it goes wrong this is the place to go.took it 2 3 other garages an they all came up with a different problem, even the main dealer,an there diagnostic was the worse replace everything. Well Cayman Aut services do sunroof problems .On the phone they new the problem, the lady told me would do a diagnostic, then fix the problem, was a bit sceptical, But "Wow"40 minuets later found the problem.why only (The windows would go down but roof wouldn't move).Said come back in 2 hours an will be ✔ done.gave the go a a head.and just as they said.job completed.Now thats Well worth the look 2 hours drive there but when you come back job done.SUNROOFS IS THERE THING,ANTHEY KNOW THERE STUFF.Thank you to everyone there 5***** service an work..
Nicholas S.
08:36 06 Dec 21
I took my car here based on a recommendation from my garage. They don't guarantee their work, which I was a little skeptical about at first, however, I would 100% recommend Cayman Autos as the roof to my car is now perfect. No complaints.
Maureen W.
09:48 13 Nov 21
all was very good
Galvin K.
14:12 07 Nov 21
Really professional
tom C.
18:12 30 Sep 21
My CLK 230 (W208) roof had stopped workingcompletely and I wasn’t hopeful of ever getting itfixed again. An independent Mercedes shop looked as best they could, but they were not experts at hydraulic roofs, and they thought that some hydraulic fluid under the rear seat was a symptom of the failing roof.Luckily for me I found Cayman Auto Services and booked the car in for a diagnosis. After a few days I booked in again for the work to be done. At the end of the day the roof was completely fixed and working just as it had done.A lower control arm and other bits had beenreplaced at what I thought was a very reasonable price. In addition Cayman Auto Services diagnosed that the hydraulic fluid under the seat wasn’t from the roof, but from the automatic headrest system that shoots up as a rear rollover bar, in event of an accident.It was recommended that I purchase a used replacement system that they had identified for me and Cayman Auto Services would fit it for me.This happened over a 1/2 day, So the roof is completely repaired and working, and the headrest rollbar system replaced and fully functional which is a big safety issue. All for a price in the late hundreds, not thousands.I couldn’t be happier with the work, the great professionals, (the team keep you posted on progress) and the great value. Thanks to Adam especially.Not forgetting as part of the roof fix they also fixed operation of the electrical mirrors etc.Thank you so much Cayman Auto Services !!!
Tina B.
17:32 25 Sep 21
This company are simply amazing. I used them to successfully rectify a fault on my BMW Z4 electric roof and also had the roof serviced earlier this year. Yesterday (panic) the roof refused to close. At very short notice they booked me in and this morning Alan completely rectified the problem. They didn’t even charge me for his time as they said if used them for a service earlier in the year. Thank you so much!
J J.
12:53 25 Sep 21
Brilliant company, fixed our faithful SAAB, the roof actually works better than before it went wrong. Highly recommend them. Clean garage, helpful, honest nice staff. Ignore the negative reviews on here!
Babak N.
13:32 21 Sep 21
Excellent, expert and quick repair on my Alfa Spider roof. Thank you.
Caroline P.
14:28 20 Sep 21
Diagnosis given in little over an hour. On the road all repaired in 5.5 hours. Excellent service and communication with 1 year guarantee. Many thanks.
Steve O.
17:34 19 Sep 21
Great service for all sunroof and convertible roof needs
Phil L.
16:38 18 Sep 21
Fantastic experience from start to finish. Turned what could have been a nightmare scenario of a roof stuck open into a same day fix. My local garage (in North Essex) could not fit me in for at least a week and with rain forecast this was not a viable option. Saw lots of positive reviews for Cayman online with most saying issues resolved on the first visit so thought I would try them. They too were very busy but when I explained my roof stuck open predicament they were able to fit me in within 72 hours. Arrived at 8:30am, fault fully diagnosed by 10:00am and fully fixed by 14:00. Cannot recommend Cayman Auto Services enough. If you are having convertible roof issues then let the expert team at Cayman work their magic!
Aks M.
20:38 09 Sep 21
After two failed repairs from ‘BMW specialists’ who gave up trying to find the fault, I found this place. The soft top on my E46 M3 stopped working. The button was flashing and nothing happening when you try to lower it. Within two hours I got a phone call explaining what the diagnosis was. Quoted me a price and fixed the car the same day ! Wow I couldn’t believe it. They even serviced the roof for me. Richard and Nikki were very professional and courteous. Absolutely worth the travel. Don’t waste time going to other places. If you have a convertible with an issue, take it straight to Cayman Autos. Thanks a lot 👍🏼
Jaffer R.
18:01 08 Sep 21
Very professional service definitely recommended 👌
Darren M.
13:55 01 Sep 21
James Y.
10:27 01 Sep 21
Great service
Laurel D D.
14:39 31 Aug 21
Brilliant service, well looked after
Kully C.
19:05 27 Aug 21
I had a problem with my BMW 1 series convertible roof and initially went to BMW for diagnostic and repair. It needed a new hydraulic pump due to water ingress and after looking around I found Cayman Autos. From the initial contact to getting the repair completed they were most accommodating and absolutely fabulous, keeping me updated all the way. I had to travel from the midlands for the repair but it was well worth it, and I saved a considerable amount of money given the alternative. A great company which I would highly recommend.
James Khan C.
20:40 25 Aug 21
We are JK Car Cabriolet Specialist in London and we have been selling convertibles over the past 40 years.I am extremely pleased with the excellent service Cayman Auto Serivces Ltd provided. I left my vehicle with them on Sunday evening and they had it ready for me on Tuesday morning.I am happy with the work they did for me. The whole team were very friendly and they made sure I was happy with the service they provided. The team's knowledge about vehicles is excellent and they really do know what they are talking about.I would highly recommend anyone that has an issue with their convetible roof to speak to Cayman Autos Services Ltd first- plus they are reasonably priced comared to main dealers.Thank you for your excellent serivce- it was also a pleasure to meet Adam today!
Iain R.
11:44 25 Aug 21
Five star service, as promised. Fitted me in with less than a week's notice, job done in about 3 hours. Found the fault that Porsche Brooklands couldn't, saved myself over £1000 by not agreeing to Porsche fitting a new motor that wasn't required. Staff very helpful, even recommending a good local cafe to wait in. Will definitely use again, although hopefully won't need to!
bev C.
11:22 21 Aug 21
Thank u Adam and nick for mending my mini roadster roof, I managed to keep it down till halfway home. I can't thank u enough and I will non't take it anywhere else bar cayman Bev and Colin
Jim Y.
16:03 19 Aug 21
Very helpful. Great service.
Nick A.
07:36 17 Aug 21
Brian T.
15:28 13 Aug 21
I had all but given up on my Audi A4's roof ever working again but then I found Cayman Autos after a Google search. Dealing with them was a delight from start to finish and well worth the drive there from the New Forest. Everyone I dealt with was friendly, helpful and above all professional. The problem was quickly diagnosed and soon fixed so I have no hesitation in recommending their services. Simply outstanding service.
Chris C
08:46 07 Aug 21
It was well worth the drive from West Dorset to Redhill to meet the Team at Cayman Auto Services nothing but praise for them,they make owning a Alfa 939 so much better, knowing that there is someone out there that understands the workings of the folding hood and has the knowledge and parts to fix it. Will definitely be going back to get it serviced regularly.Prevention is better than a cure!! (and cheaper)
Adrian C.
14:18 29 Jul 21
If your convertible roof is not working, or has an issue, dont drive around buying bits here, getting people to fix what they think it might be, only to find it wasn't. Take it to Cayman, they will fix it, and in the long run, save you money. Excellent service, my roof fixed. Happy days.
Sam M.
06:33 28 Jul 21
Absolutely amazing company with very kind staff who get the job done.I travelled from North Somerset for a 2 and half hour long drive to have the roof fixed on my VW Eos and they were able to complete the job within 5 hours meaning I was able to have the job done and get home in the same day.They even done a service on the roof to make sure it would be working fine, all for less than £700 including VAT.Would not be able to speak highly enough about this company.Thank you.
Ian R.
14:20 25 Jul 21
I visited Cayman Auto Services Ltd on 13th July to get my Audi A4 roof checked out as it had been giving me problems when I was trying to open it as I arrived and was greeted straight away I knew I was in the right place due to the greeting and atmosphere, and I was proved right with the results. My car was diagnosed with having a faulty roof motor which was replaced and fitted at great speed. I was very impressed and would definitely recommend this company to anyone with roof problems you won’t be disappointed. So I just wanna say a big thank you to Cayman Auto Services Ltd for sorting out my roof and helping me to now enjoy the good weather.Thank you for your 5 star service in every department ⭐️⭐️⭐️⭐️⭐️
Of C.
14:56 13 Jul 21
Had my car fixed in hours. Highly recommend
David R.
22:46 10 Jul 21
I first approached Cayman Autos as a result of serious water ingress into my daughter’s Mercedes SLK R172. From the moment I spoke to the lady that answered the phone I knew that I was in safe hands, sometimes you can just tell. These guys know their stuff, not only that, they understand customer service. For once, it is nice to find genuine respect and care within a sector of the motor industry. This is how business should be conducted, the repair explained by the technician himself, Karol, a very humble person who clearly knows his stuff followed up by a thank you email from the office manager. Brilliant. My daughter informs me that the vehicle is now water tight thanks to Karol’s skill and care. What has happened to main dealers and their technicians? They have become fitters with no interest in any form of effective repair. It is a case of replace rather than repair but even the Government has now conceded to a legal right to repair for certain products. Provided that a repair is conducted effectively and safely, it should always be the first form of recourse. Cayman Autos is the ultimate proof of this argument. Thank you so much.
Vince B.
14:12 29 Jun 21
These guys know convertible roofs
Michael H.
14:57 20 Jun 21
Cayman Autos for roof repairs are an excellent example to all businesses prompt and friendly service reliably performed to time and cost.My A4 Cab had a wiring issue and this was diagnosed and repaired. I am quite sure the Audi Steelership would have charged significantly more and would have taken more time to resolve the issue.Worth travelling for this kind of service.
J C
16:04 17 Jun 21
I cannot praise Cayman Auto Services highly enough. It was a long way for me to travel but I felt that they went out of their way to fit me in. Millie on reception was really helpful and Adam the technician went way above and beyond in trying to diagnose my issues (of which there were several). He then gave me a comprehensive report about the problems and did not let me go until I was completely satisfied. Whilst it became clear that my roof was beyond economical repair, I can recommend the professionalism and knowledge of this team. They can tackle every kind of roof as was demonstrated by their car park and are clearly very popular due to length of time to book. Get in early would be my advice. Thank you Adam and the team for your excellent service... J
Jack T.
16:57 08 Jun 21
If you have convertible problems Cayman will fix it even when other garages can't. Great customer service also.
Jay A.
16:07 08 Jun 21
Best place to go for roof repairs" had mine sorted few year back" and sorted my mates today on his 320i
Jamie K.
13:20 03 Jun 21
Very good service arrived at 9:30 am for a diagnosis and was fixed by 11:45amAnd for a very reasonable price compared to other companies will recommend Cayman autos 100%.
Chris M.
12:23 25 May 21
A very professional service. Resolved a problem when others had said the part was unobtainable. Part was for an old SAAB 93. Cayman are the real deal. And UBER in Redhill are tops
Jon D.
12:07 16 May 21
This review is a little overdue, having taken place a few months back - But I felt the need to write it for the service provided, as it was excellent!I had an issue in which my car's roof (BMW 3 series convertible, 2010) was stuck open. Having spoken to BMW directly, I was told it'd likely cost between £500-£1000 for diagnostics and basic repair, and that there was roughly a 2-3 week wait time (In which I would be unable to use my car.)I quickly researched alternatives, and being from East Kent, found few viable ones close to me. I stumbled across Cayman, so I called to inquire into availability, rough price, how long it would take etc - Lady on phone incredibly helpful. Ultimately my father took it to them as I was out of the area, and within about 3 hours they managed to fix the issue (Beats the 2-3 week wait time from BMW!) In addition to this, the final bill was under £500, which although is still a little on the expensive side, I found worth it through the experience I and my father had, alongside simply the haste and expertise of those working here.The thing that pushed me to write this review moreover anything was an extra level of service they included. Not only did they not mind me keeping the car there overnight (considering it was a little while away from where I live), but they actually fixes a deep scratch on my bumper without me asking, and without charging me! This was a really pleasant surprise, as it was one of those things I kept delaying to get fixed, and would have ultimately costed more than £150 to get fixed.I'm very impressed by this, hence leaving this review!Ultimately is on the pricier side for a private business, however you're paying for expertise, effeciency and an unparalled level of customer service. Highgly reccommend to convertible owners, especially for those with hard-top BMWs that tend to go wrong often. Thank you again!
david R.
18:46 12 May 21
Visited Cayman Autos today who diagnosed the problem with my 320 SLKA great company to useThanks David
Jermain W.
14:21 04 May 21
What a great place. Took my car E93 for diagnostic as the roof would only open a fraction then stop. Adam found the fault. I have re booked car in for repair. I know I haven't got the work done as yet, however the reason for the 5 stars is for outstanding customer care and total understanding of one's situation. And to nikki also for customer service. Highly recommended. Thanks again adam. Looking forward to the breeze blowing in my hair again, after such a long time. See you next month...😁😁😁Once work has been completed, I shall update the review. Thanks again.
Paul T.
16:50 23 Apr 21
"Took my C70 to main agents with roof problem,they quoted £1000 to fix because they could not find the problem, told the car was not really worth repairing. Went to Cayman Autos, fixed within 3 hours and charged £216 including a roof service. You cannot go wrong with this companyJim Stevens
Kamran Z.
18:45 21 Apr 21
Good service and people. They make your car and you feel special.
Jamie G.
18:53 17 Apr 21
NIGEL C.
16:11 16 Apr 21
Fantastic garage, booked in my SLK for an annoying leak. There was no charge for the initial diagnosis (£175 minimum at Mercedes), booked in for the following week. I had to change my appointment but Millie sorted a new one with no issues at all. They've done a great job on the car but just as importantly Millie and the team have been a joy to deal with.
Jed D.
18:33 15 Apr 21
I can't say anything else except WOW. If you have a problem with your roof, do not go anywhere else. Tried to speak to main dealers and independents for my C70 and no one wanted to know. Had to travel 100 miles there but they found out what was wrong with it and fixed it in the same day. Highly recommend and thanks to the whole team including Nikki for a 1st class treatment
Alex T.
14:27 12 Apr 21
Just like the reviews say, Cayman are able to sort out issues with roof that no other place is capable of even diagnosing. Very satisfying to get those pesky roof issues sorted for once! Thank you Cayman
Nick B.
11:44 10 Apr 21
I took a gamble on driving all the way down from the Wirral with my Bentley GTC and left it with them hoping for a solution - best decision I could have made. Great service; great result and great savings over Bentley costs! And a special thanks to Millie for going above and beyond.
James E.
21:27 08 Apr 21
If you want a soft top sorted this is the place to go
Pio
06:14 07 Apr 21
I would like to say that the whole experience was fantastic from the booking of my appt and down to the diagnostics and fixing of my roof! Caymen Auto is definitely one of the best companies I have dealt with. Your customer service is excellent. You all deserve a pat on the back. Could not recommend highly enough.
Nana O.
19:50 02 Apr 21
Cayman autos are incredible! I had a 207cc roof open stuck overnight, I called in the morning and they fit me in the same day even though the wait was 5 weeks! A visit initially just for them to at least close it for safety purposes, but they diagnosed and repaired within an hour and a half. I literally don’t know what I would have done without them. Super friendly aswel!! Thank you guys, I know where I’ll keep in mind for the future!!
Paul F.
11:43 20 Mar 21
Exceptional level of customer service, very friendly and professional. Did a great job of fixing the car.
Mike D.
08:39 20 Mar 21
The staff at Cayman Auto Services provided an excellent first class service and repair to my Alfa Romeo 939 Spider. My problem was a typical one involving the flap motors, having lowered the roof, I could not restore it to its fully closed position and had to do it manually. I scoured the Internet looking for new flap motors, but to no avail....... until I contacted Cayman. From my first telephone call, Nicki was extremely helpful and advised me that because new flap motors were becoming very rare, they were now using reconditioned motors with great success. Due to lockdown, I delayed booking my car in for repair, but two months later I have a soft top that is working as good as new. Their diagnostic tests confirmed my original thoughts and the money spent in having the whole mechanism serviced proved worthwhile as the two main struts also needed replacing. It may have taken me 5 hours in a round trip to get there, but to have my Spider back in good working condition, for a very reasonable price, is well worth it. Thank you guys for your friendly, courteous and professional service, I would definitely recommend you.
francis W.
10:27 13 Mar 21
I have been in the motor trade for 55 years and someone recommended Cayman to me.I cannot praise them enough,from the initial phone call to the collection of my repaired motor car they were courteous,informative,precise and very fair with their charges.If ever a company deserves success this is it.Adam,Millie,Sophie thank you very much.
Steven L.
17:02 19 Jan 21
Lee S.
09:40 29 Dec 20
These guys were brilliant absolutely brilliant did everything they said over the phone and more my car was a Bentley and Bentley had quoted a obscene amount cayman did it for 25% of Bentley quote with a 1year warranty I have to mention a special thanks to Nikki who put me at ease from the very 1st moment thanks cayman
Dawn M.
20:27 03 Dec 20
Had my car booked in with a leaking vario roof. Ideally they needed the car overnight but I had work meetings the next day. The team were amazing and repaired all the roof seals within a day, serviced the roof mechanism and handed it back by the evening. The ladies in the office were great, taking care of me even though socially distancing, keeping me informed how the repairs were going and providing a seat so I could rest my bad back. Result: 2 weeks down the road, not a leak or drip in sight! Brilliant service, great work by the whole team. Many thanks
A S
12:36 28 Nov 20
Really great service. I could not find anywhere that would fix my Audi A5 soft top roof (Audi advised the only way to fix it was to replace it) but this company did it no problem. I also used them to clean up the roof and now it looks brand new. Millie and Sophie in particular were super helpful.
scott M.
23:47 22 Nov 20
Rang from Dublin seeking a rubber seal for my Audi. Received very nice help and advice from Millie over the phone. Went out of their to be helpful even though a replacement seal was not available. Their reviews are impressive because their work is obviously impressive but I can also vouch for how pleasant and helpful they were to me. A very nice experience.
Mark T.
09:31 11 Nov 20
First rate service from start to finish. Had issues with my Audi A4 roof, so booked in for a diagnosis. They kept me informed throughout the process and offered excellent advise as to the best course of actions to remedy the problems. Very friendly service and clear that they pride themselves on quality work and customer service satisfaction. I would not hesitate to recommend the company if you have issues with your convertible roof.
Derek W.
14:01 04 Nov 20
Neil T.
20:39 28 Oct 20
Problem with my BMW series 4 roof only after one week of ownership! Error code telling my roof is not locked, with constant warning beep! Due to go Cornwall the next day, so Cayman slotted me in for an early appointment the day before at short notice. All error codes cleared, and so far so good fingers crossed.Update: 27.10.2020As expected (and discussed with Adam), a return visit was required as the same fault code reappeared. This time it was evident that a faulty microswitch was causing the fault. Adam got to work on it right away, and a couple of hours later it was all fixed. Quite a way to travel, but well worth it as these guys are THE specialists. Credit to the ladies in the Office as well, as really super helpful and friendly. 100% recommended.
Debbie B.
12:40 21 Oct 20
Visited after issues with my A5 roof and being told by a local company to simply get a new roof I found these guys. Within a few hours they diagnosed the fault and had a plan in place to fix it for a 3rd of the price! Within 2 days my roof was working and the rear window was rebonded which I was told couldn't be done by the local guy. Thanks Cayman Autos! I will be spreading the word and I know where to come in the future 🙂
brian K.
13:36 17 Oct 20
100% Genuinely caring about the services they deliver will recommend if you need a convertible roof servicing.
Mark D.
19:43 16 Oct 20
Very helpful bunch of people who diagnosed and fixed a wiring issue with my Aston roof. Very pleased with service and expertise. Thanks.
Carlo I.
22:43 14 Oct 20
great service moderate pricing but excellent at what they do
Adam Ski [.
09:24 25 Sep 20
Bentley Azure 1998 roof mechanism decided to get confused and shut itself down in a huff. I can fix many simple things but not this, it's always well lubricated at joints and drains free. Took them a long day but a limit switch was out of adjustment and not engaging. All fixed now.
Alan
15:23 22 Sep 20
This place is great.Had problem with Z4 roof. BMWdidn't really know the problem.Came here, sorted, fast service and good price. Staff are very friendly. Highly recommended
Peter N.
12:42 05 Sep 20
Succeeded in fixing my roof where others failed. The reception is a bit unnerving. You can only talk to them via intercom and leave your keys in a cardboard box because of the Covid. Non the less they are absolute experts. The technician explained everything about my repair on collection.I would definetly recommend Cayman Auto.
jay O.
12:07 02 Sep 20
Alan M.
09:05 29 Aug 20
So you get home to find the roof on the alfa wont work, panic, make tea contact cayman , and no worries. These guys just don't take no for an answer, thank you very much for the repair super fast turnaround , any roof problems just call cayman SUPERB
David R.
17:20 24 Aug 20
Outstanding. Fixed in the same day. Thank you sooo much. Found you via recommendation and will definitely pass those recommendations on.
luca L.
17:12 11 Aug 20
Had my headrest repaired today excellent service would highly recommend five stars
oyebola K.
17:10 31 Jul 20
Very satisfied with service
Andy T.
07:31 29 Jul 20
Just had my Audi A5 repaired due to a leaking roof...excellent job done...really pleased with the service and so nice to drive around in a dry car again...was happy with the cost too...good workmanship thanks again.
Taj J.
21:43 22 Jul 20
Excellent customer service from start to finish received from Niki. Originally spoke to Vauxhall about an issue with my hard top roof malfunctioning, they quoted me £274 + vat just for a diagnostic test and informed me they couldn’t book me in until middle of August. I then got in touch with Caymans Autos who booked me in on a day that was convenient to me. Fixed my roof and came back with a price that was a hell of a lot cheaper than Vauxhall. I cannot recommend them enough.
Gemma J.
10:47 22 Jul 20
Jack M.
19:34 18 Jul 20
I took my 2006 Astra twin top there amazing service got it back the next day.Very happy with the results.
Bob
14:39 03 Jul 20
Excellent service! Many thanks for mending my E36 roof!😁👏👏
Nigel W.
09:44 24 Jun 20
Had a fault with the Eos VW roof not retracting and windows failed to close. The car was taken to the local dealership. And just to say on every level, Pie in the sky quotes and appalling customer service. Some research online and I came across, “Cayman.” Even in these uncertain times. Let me just say great customer service at the front end. Thank you to Sophie and Nicky.The reviews were great. I booked the car in.Diagnostics were carried out and a plan of action to get the work done, discussed. And an option to get some preventative measures put in place. Not necessary but it left me feeling reassured. And happy to get the additional done.Work completed. I couldn’t be happier. Fantastic service. Adam spent a good 30 minutes discussing what was covered off and answered all my questions. Car picked up today.The cost was a fraction of what I was originally quoted. From the dealer.If your looking for a company the prides itself on great customer service, competitive pricing and you have a problem with your convertible. Look no further. You’ve found yourself in very good hands.
Gregory G.
15:14 10 Jun 20
Excellent service, problem solved and memorable hand off experience. Work was carried out very quickly. The personal touch was also great! Would 100% recommend!! Thanks guys.
John J.
11:34 02 Jun 20
My wife's Series 3 M Sport convertible Retractable Hard Top failed in 'open position'Contacted Cayman Auto's and they booked us in for 8.30am the following day.Perfect friendly greeting and left the car for 1 hour for diagnostics.Returned and advised it needed two relays and if I wait, would be 30mins.Car was completed in time and works perfectly.Many thanks to Cayman Auto's for solving our problem - top notch business!!!!
Mark W.
09:14 29 May 20
What a really nice bunch of people. Diagnosed the problem with the roof on our BMW 4 series convertible and explained remedy including price. They carried out the work as agreed no extra costs. These are difficult times at the moment and this company could not have done more to make you feel safe and confident in their service. I will recommend them without fail.
Valerie M.
15:15 13 May 20
I am so really happy to not only have my roof working again but also that I have found a reliable, friendly, professional company to carry out the work.The problem was diagnosed and I was given the option whether or not to have it fixed with advice that there was a second issue which might require remedy in the future. Yes of course it made the bill more, but I made the decision to have them both done at the same time.There was no pressure to do so, just advice.I highly recommend that if you should be unfortunate to need the services of someone to repair the roof of your beloved convertible, go see these guys.Thanks again Cayman Autos, Redhill.
Kam
12:16 12 May 20
Excellent service I received today at Cayman auto services. Had a problem with my BMW e93 roof was opening halfway and not closing on arrival Adam the technician he was very helpful and said it would take around an hour to check the car out I got a call back within 45 minutes saying my car is fixed and there is no parts to pay for just a diagnostics charge a very honest company at a very reasonable price please give them a try if you do have any issues with your roof half an hour drive from Streatham South London excellent service keep up the hard work Cayman autos and I will recommend to anybody I know with roof problems thank you jenny
Sunny R.
16:52 07 May 20
A BIG Thank you to cayman auto they helped me out when I didn’t have many options. The Staff (Jenny & Adam) and Service is Excellent. I would like to also say thank you to Jenny for all your help and for understanding the Situation I was in.If you have a issue with your convertible roof I would recommend you take it to Cayman Auto Ltd.
spike W.
16:29 05 May 20
Roof stopped working think i obstructed it with a case in the boot, honest as anything Cayman Autos fixed in an hour just a reset No Charge was over the moon with the honesty so £20 tip as a big thankyou , great company highly recommended, Thankyou guys,
M “.
20:43 17 Mar 20
Excellent service. Very helpful. Fixed the issue
Bea G.
06:08 28 Feb 20
My VW Eos had been written off as a category N because of damage to the roof mechanism alone.I bought the car back from the insurance company because I had found Cayman Auto Services on Google.They guaranteed to close the roof, give me a quote for a fully working repair and carry out the repair within one day.I decided it was worth the 200 mile trip and they kept all of their promises.My car is now has a fully operational roof and sunroof which is better than ever.I was treated with great kindness and respect by this lovely company. Total professionalism and efficiency.My car was with them for just five and a half hours.Amazing service.
amar R.
09:16 26 Feb 20
These guys are truly amazing and a credit to the motor industry world. I initially took my car somewhere local just because of distance to travel but I urge everyone else out there not to make the same mistake as it's way worth travelling. My car went into a local garage and came back out to me after four days still with the same fault and a bill of £600 with them asking for a further £2000 to repair the fault.I lost faith in that garage took it to Cayman autos and left the same day within 4 hours in fact with the roof fully working and functioning at a quarter of the price quoted by the other workshop.Andy and the team are exceptional, the office staff were great and Andy himself really took the time to fully explain the faults and everything they have done.Honest, genuine and an expert in their field which is rare these days. Thank you guys again.
Bartłomiej J.
18:47 16 Feb 20
Great customer service , explained all costs before hand so I knew how much would have to pay, on the receipt explained everything what had been done. Friendly staff upon collection. Prices were also competitive.Would recommend
Danish J.
16:19 09 Feb 20
Amazing people to deal with. Very reasonable with their prices. Don’t get ripped off at main dealers. They are 1000% worth a try. Keep it GuysRegards @ danny (SG Motorhouse Ltd)
Troy R.
17:53 04 Feb 20
Mark G.
20:35 02 Feb 20
5⭐️ service - work completed on time, fully transparent with charges and options available and even offered assistance out of hours on a Saturday when a further, unrelated issue resulted in my roof being stuck open. Saved me £££s and a long wait for a tow. Thank you!
Aftab A.
23:12 31 Jan 20
Vin B
16:45 20 Jan 20
Ian L.
18:37 09 Jan 20
Very professional operation
Richard M.
04:39 22 Dec 19
Nothing To D.
16:46 10 Dec 19
Absolutely 5 Star Jenny and the team were just a breath of fresh air when they worked on my M3. They really know how to keep a customer feel welcome and well treated. Hat tip to you!
Andy B.
14:31 01 Dec 19
Nice friendly reception and I love the job on the car convertible didn't work but now it does I would use them again I'm recommended if you had any trouble with your convertible go there
Arron T.
12:17 28 Nov 19
Excellent service and so welcoming top place they really know what they are talking about
Andy M.
18:46 22 Nov 19
Absolutely first class service.If Carlsberg ran a convertible roof, soft top and hood repair company..............
Tracylloyd L.
09:52 08 Nov 19
Excellent customer service went above and beyond to help me with the problem with my volkwagon eos roof, professional honest and friendly staff .Fixed my roof which was leaking so far no leaks ,one very happy customer will be back when roof needs a service or if I need any more repairs on my roof.Thank you cayman autos
martyn N.
13:27 05 Nov 19
I am a dealer and have been using cayman for years. Decent, honest and experts at what they do at a fair price. I Will keep using them. Martyn
Simon B.
21:11 04 Nov 19
Main dealers these days mainly only do services. With specific problems they often cant solve them. Cayman Auto only work on roof repairs and know their job inside out!!! Diagnosed and ready to repair within an hour!!! fantastic!!! Thank you...Simon
S K
15:10 25 Oct 19
The only place to go if you're convertible needs work...great team and great service!
Ajit A.
20:32 13 Oct 19
Amazing customer service.From the first phone call with Sophie, to the repairs everything Cayman Autos did was professional, courteous and exemplary.They were a fraction of the cost of Audi, plus they knew exactly what was wrong, rather than dissecting each component one by one.Absolutely amazing customer service, highly recommended and would use them again and again, however I hope I never have to.Adam really knows what he is talking about and Jenny like Sophie provides exceptional customer service.Very accommodating with aftercare too, I had a couple of minor issues, was asked to return and the repairs were carried out at no extra charge.In my eyes the best in the business.
George L.
10:56 04 Oct 19
Service from Cayman is second to none. They have gone that extra mile once again. I can't recommend them enough. Professional and honest. A rare find these days. FIVE STARS. Thank you from George Lloyd ( A very happy customer).
Nejad
12:17 20 Sep 19
Sometimes you can get to know the character and culture of a company when things don't go smoothly. I had an intemittent issue with the electric hood of my 1998 BMW Z3. I left my car with Cayman Autos and a couple of days later I was told the problem was an electric contact and it had been replaced. I paid £170 and drove off, only to find that the problem still persisted and the hood only worked occasionally. This wasn't the fault of the engineers at Cayman. Finding a fault with a failed item is much easier than an intermittent fault and this was brought to my attention.To cut a long story short, I had to take my car back to caymans 3 times and they tried to fix the issue but it was on the final occasion in late August, the problem which I was told was a wiring fault was finally resolved by Adam who I must say is an asset to his company. I wasn't charged any extra money and in my view Adam's persistance saved the day. Despite the fact I had to go back to Cayman three times, Adam was always polite and curtious.I have no hesitation in recommnending Cayman Autos. In a world where human contact is a rarity in commercial life and computer generated ansaphones make us feel like mere numbers, it's good to find a company that has a personal touch and a soul.Thank you Cayman Autos and especially thank you Adam.
Mohammed A.
08:51 30 Aug 19
Back in March 2019 the roof of my BMW Z4 failed. I took my car to Adam to diagnose and fix. He managed to fix it within a few hours and the cost was more than half of BMW! AMAZING! -This week the roof of my car failed again. I went back to Adam so he can have a look. He told me it is very unlikely the same issue would have arisen in this short time and it might be a new fault which would need repair and that would be a new cost.Within 2 hours he called me and told me the car was fixed at no charge as a gesture of good will as i supplied my own micro switch to fix it.I cannot tell you how much of a nice guy Adam is and how amazing Cayman Autos are! This is the best garage to fix convertible roofs PERIOD!If i could give more than 5 stars i would!HIGHLY RECOMMENDED!!!!!!!!A++++++++++++++++++++++++++++++++++++++
Toby W.
16:17 16 Aug 19
Karl E.
13:36 30 Jul 19
Staff are friendly and welcoming the problem with my vw eos roof was diagnosed promptly then I was asked if I wanted to continue with repair...works perfectly now very happy...great service you couldn't find better... Thank you Cayman autos.
tilly H.
20:38 26 Jul 19
thank you from the bottom of my heart .you helped me so much and the price ,well mind blowing cheap your the best simply the best i am so grateful thank you so much
Paulo S.
15:54 12 Jul 19
Mini Cooper Roof was leaking on both sides. Amazing service, the waiting time was spot on! Strongly recommended! Thumbs up for Sophie that picked up the issue just by my description over the phone!
Rachel S.
13:41 23 Jun 19
They are the best ! Professional, courteous and informative, they sorted my roof out very efficiently, had to make a few trips there but it was worth it, after all, Cayman autos are the best in their field and cheaper and more knowledgeable than the dealerships !! Best customer service bar none , thank you Cayman autos !!
Nelson A.
11:31 18 Jun 19
Highly recommended for any repairs related to cabriolet roof or sun roof issues. Quick, knowledgeable, efficient, a pleasure to deal with. Used then several times for various repairs and service has been exemplary each time.
Richard L.
10:13 17 Jun 19
ConsultaLift L.
09:11 30 May 19
Astra Twintop - Expert diagnosis on my ailing roof quickly revealed a faulty ECU, giving me a definite diagnosis for repair and eliminating the need for guesswork. Fast, effective, friendly service, thank you.Will Borg
teresa S.
15:14 27 May 19
We took our Vauxhall Tigra to Cayman Autos on 24th May 2019 after both the boot and roof failed to open. From first contact with Jenny everything went smoothly with a reminder for the appointment. We arrived an hour early as the motorways were moving well but not a problem, it was taken into the workshop immediately. We were looked after by, I think Lucy, who told us cafes to go to and when we asked about buses into Redhill and Reigate towns she was very helpful in providing a bus timetable and where to catch the bus from which is less than 5 minutes' walk away and even went in search of a carrier bag as we had forgotten to empty the items in the netting behind the seats. Jenny rang us once the diagnostic test had been carried out to explain that the hydraulic pump needed replacing and gave us a price for the work. We agreed to have it done and were told it would be ready by 3 pm. At a little after 2.15 pm Jenny rang to say that the car was ready. On collection it was noted that the seals were dirty and Jenny said it was something we could do ourselves and gave advice on cleaning and a Mercedes part number and name for the lubricant they themselves use on seals. The mechanic who carried out the repair came out and gave us a rundown on what he had done, think his name was Dan, he was really helpful and the roof and boot mechanism are now very smooth. First class service from first 'phone call to driving the car away from the forecourt. Wouldn't hesitate to recommend Cayman Autos for convertible roof repairs, they know their stuff. Thank you to all the team and hope names are correct and apologies if not.
Brian M.
11:23 25 May 19
Jenny N.
10:49 20 May 19
Totally amazing. Job completed and efficient. In so little time. Thank you
Wendy H.
14:36 18 May 19
So booked an appointment for this morning paid for diagnostic ahead and glad to say a fault was found and fixed on the spot which no other garage had done for how many years. Alfa Romeo Roof Spider. Very professional and knew their stuff. Can't remember the last time we were able to drive without worrying if the roof would open or close. Very impressed, also had a roof service which put our mind at rest knowing everything else was in good order. Technician also suggested good housekeeping. Will go back in a years time for another roof service. Thanks Jenny for all the info you gave before we booked the appointment. Wendy & Solly
EvoM (.
17:13 01 May 19
Good service! 🙂
John B.
15:43 29 Apr 19
Excellent, friendly, helpful and competent service from start to finish. Recommend to anyone with a convertible roof in need of tlc
Phil J.
09:16 29 Apr 19
Excellent, Swift service to fix the roof on my BMW330i convertable
Kevin M.
18:40 24 Apr 19
Needed my VW EOS roof sorted so decided to go to Cayman Auto Services. From the start they showed a real interest in helping and thoroughly explained everything they could do. They fixed the roof and repaired the leak plus servicing the moving parts. Genuine company with quality standards. Special thanks to Jenny for help with the process.
D H.
12:23 12 Apr 19
Liam Q
14:27 10 Apr 19
Was recommended to take my car there by a mate.The price was reasonable and they had it back to working nicely. However, when I received my car back they had washed it and most scratches had been cleaned off, buffed out and even touched up. I was amazed and very thankful as this was something I did not request but took a weight off me to get it done.So i am very very happy and would highly recommend.
Matt A.
16:39 05 Apr 19
Hardware S.
05:41 02 Apr 19
Used these guys for a repair to my wife's Mini convertible, service was fantastic, repair was completed in the time they said - would definitely recommend them and will certainly use them again.
vusi Y.
19:08 01 Apr 19
Nick P.
12:08 19 Mar 19
From the initial phone call right through to after I paid the bill I could not have got better service, they were all so friendly & helpful. Even made me a well received cup of tea after a 3 1/2 hour nightmare drive on the M25. The problem with my Tigra roof was diagnosed & fixed in about three hours including a full roof service. I thoroughly recommend Cayman Autos. It's a shame I can't give them 10 stars. Thank you Nick.
Mike K.
01:09 15 Mar 19
I never leave feedback on companies, but after using Caymen autos I felt it was incumbent upon me to do so. This company in general and Adam the technician in particular are absolutely brilliant.After trying four other companies that failed to fix my mini roof, I finally found Caymen. Within a day the problem was fixed and the roof was working perfectly. They have since worked on a mini for me that had previouslybeen messed about with by "experts ". It was a monster mess, but after Adam spent some time on it, again working perfectly. I really did not think this car could be fixed by, but a phone call from Nicky to inform me it was working was both unexpected and very welcome. I really cant recommend Caymen autos enough. Thanks for your hard work, you really are the best.RegardsMike King
S D.
09:22 03 Mar 19
By far, the best service I have ever encountered in my life. So professional and great at what they do. Kept fully informed of what processes were being used and what had been achieved. Thank you guys! Excellent!
Matthew A.
15:10 27 Feb 19
Simply the best company to work on your Convertible . Great knowledge and very helpful
Jimmy K.
15:04 26 Feb 19
Outstanding customer service from Adam, Jenny and the team. Would throughly recommend from JK Cars Cabriolet Specialists.
Ellie D.
03:42 25 Feb 19
Brilliant at sorting out cabriolet roof problems when main dealerships fail! Well worth the 200 mile round trip.
malcolm G.
16:33 05 Feb 19
These people are experts and knowledgable regarding any convertible roof problems, the go-to place to fix a convertible roof, lucy who i spoke to was extremely helpful and informative, well done. +++++
Tariq M.
15:01 24 Jan 19
Very good service
eveerdivad
18:21 12 Jan 19
Very efficient. Great contact. Took my convertible mini in today at 830am sat in a cafe for a couple of hours having breakfast came back all sorted. Works a treat. Would highly recommend these guys. Really friendly too. Thanks again. Dave
Michael K.
16:24 12 Dec 18
Sarah R.
09:13 07 Dec 18
Andrew C.
18:20 09 Nov 18
Excellent service, sorted out the rattle on my volvo c70 roof in no time and even offered to pick me up from the town centre when it was done. Many Thanks.
Simon H.
18:48 12 Sep 18
I wasted money with the main dealer and a local indy before trying Cayman to sort out my SLK roof issues. The fault was diagnosed in about 30 mins and fixed the same day, just wish I'd found them before the best summer since 1976 !! Unlike some garages I could mention the staff were all friendly, helpful and professional even arranging a taxi to take me into Redhill shopping centre while the work was carried out. Top marks all round.
Alan W.
13:22 12 Sep 18
Job on Audi A4 convertible completed quickly. Previously non-functioning roof now fully opens and I have option to return for further associated repairs to be carried out at a later date. Kept updated during my wait and regularly offered tea and coffee. No hesitation in recommending their service. Thank you Cayman Auto Services! Alan W
JC L.
08:01 10 Sep 18
Such an efficient and honest company. Out in the sticks for me but nevertheless a pleasure. Great communication .Highly recommended
Loren P.
07:53 05 Sep 18
Fantastics service from booking through to repair excellent communication, thorough and professional would reccommend to all. Thank you cayman autos for the great servic
Tony J.
11:19 04 Sep 18
Richard S.
14:06 30 Aug 18
I was dealt with by the owners Jenny & Adam who carefully explained CLK's have an issue whereby when the front seal starts to deteriorate, rain builds up and runs into the gutter area above the windows passenger and driver where it can leak from. This makes perfect sense. I opted to get the seal only done as this was also broken. I understand there is no guarantee as this may not fix the issue. Fingers crossed and if it does not I will return and get the front seal and roof done. They gave me a good feeling of a very experienced business, with good business sense and a refreshing approach to dealing with my initial complaint during their holiday period.
Paul W
12:26 07 Aug 18
Highest praise.Great workmanship, half the price of VW (& quicker) and ALL the staff were really pleasant. Have had to wait a couple of months for a downpour to check the seals for leaks - all fine, of course. Very, very pleased.
Jason T.
11:46 30 Jul 18
I could not recommend highly enough. Very efficient booking the car in and resolved the issue having run a diagnostic. Very knowledgeable and would not hesitate to return for future problems.
Tulio L.
07:26 25 Jul 18
Excellent serviceNo messing aroundClear pricing, professionalHIGHLY RECOMMEND IF YOU HAVE CONVERTIBLE ROOF PROBLEMS
Lee D.
13:41 18 Jul 18
AMAZING SERVICE was quoted £2800 by VW to fix my roof, Cayman Autos £700 all in, even fixed little bits that was not quoted for, ADAM the owner knows how to give 100% customer service, everyone I dealt with was so professional and helpful.Cannot recommend them highly enoughDONT GO ANYWHERE ELSE
Stewart B.
20:59 26 Jun 18
Absolutely brilliant service from this team. I was booked in and whilst I waited they kept me updated with the issues on my SLK. This is the second time I have had the pleasure of them working on my car and I honestly can’t praise them enough. Keith was very helpful and explained everything in detail as to what had occurred and also what he had done to the car. 100% customer satisfaction. Why can’t all companies work this way. I would certainly recommend Cayman autos.
Chris T.
10:56 23 Jun 18
Excellent diagnosis and service. Reasonably priced. Friendly and helpful staff.
Lesley H.
14:53 20 Jun 18
Can’t thank Nicky and team enough, the service I received went far and beyond anywhere else I have ever been. Such nice people, would highly recommend them.
Jeremy
13:01 02 Jun 18
The roof on our 370z had gone a bit random, not a problem for Cayman. Excellent service from an excellent team. Thanks.
Simon F C.
21:49 31 May 18
Brilliant team helped me get my soft top repaired cannot recommend highly enough. They know all convertibles inside out and are reasonably priced and extremely helpful. Thanks guys
Malcolm C.
06:34 11 May 18
Fantastic place to get your car done a+±+++
Danny F.
10:06 09 May 18
always been really top class, have used numerous times
Jack D.
08:00 25 Apr 18
I drove my wife's EOS from Nottingham to have Cayman fix the folding roof which had stopped working. The staff in the office were friendly and helpful setting-up the appointment and Adam diagnosed the problem within a couple of minutes of my arrival. He sent me off to a cafe round the corner and fixed the roof within the hour. A brilliant service.
d:class A.
07:51 24 Apr 18
Adam and the team are incredibly knowledgeable, professional and extremely helpful. We cannot recommend them enough. they have provided us with 7 years of first class service.
RK L
22:48 10 Apr 18
Nicky and Jenny were two of the nicest people I have come across. Genuine specialists with convertible roofs, resolved the issue with my bmw 6 within a fast turnover time. Great comms, very accommodating, engineers were very knowledgable. Do not go anywhere else, they provided a superb service at a reasonable price. Many thanks.
Luc RF R.
17:23 04 Apr 18
Honest service. Sunroof repair from BMW cost over £3500, they rebuilt my panoramic sunroof for £1500.00 and told me how to maintain it.
Kim H.
13:22 25 Mar 18
Fixed my sunroof same day, although I had to return following day (2 hour drive) because there was a fault. But good service and they k ow what they are doing.
Eugen C.
13:53 02 Mar 18
Super fast service!!! Staff very friendly .Will recommend to everybody .5 * * * * *
Keith W.
17:52 28 Feb 18
Kathy C.
10:50 20 Feb 18
Such professional service. Very helpful office staff
Deborah Kirk J.
15:30 31 Jan 18
The fault with my electric roof was diagnosed and fixed within a few hours - it was 3-hour round trip from home, and Adam saved me the trouble of having to come back on another occasion.From the moment I booked the appointment, right through to a query afterwards, Adam, Nicky and Jenny have been extremely professional, offering excellent customer service.I plan to have a convertible for the foreseeable future, so I imagine I'll be making a return journey at some point! 🙂
S D
10:03 13 Jan 18
Whilst Williams BMW quoted a crazy 17000. After having paid £120 to tell us the bad news and a whole day... just when you think you will never be able to drive it with the roof down we found these great guys. Within an hour they told us the problem and had it fixed within 3 hours for a reasonable price... And if that wasn't enough they were super lovely. Professional, communative and honest. Thank you
Homz zzz (.
14:21 06 Dec 17
Great service from Adam, Nicky and Jenny. Fixed my faulty R129 roof with a simple reset of error codes saving me 500 odd quid. Very happy. Really genuine and honest people. Recommended highly! All done within the hour too. Ace!
Robert B.
18:47 21 Nov 17
Did a great job fixing my BMW E36 hood, highly recommended!
fliss C.
21:39 19 Oct 17
Despite having an extended warranty on my 4 year old EOS I was charged £96 by the VW dealer I bought from, for an inconclusive diagnosis on my faulty roof mechanism and was then told it would cost £198 for further diagnosis plus any additional costs for parts and repairs which would require booking my car in for 2 to 3 days. Found Cayman Autos through their amazing reviews, they booked my car in two days later and resolved the issue in two hours for £400. Cannot recommend highly enough A*
Kev M.
19:49 05 Sep 17
Impeccable service.I first took my 2009 Z4 down to have a fault diagnosed, which the guys here fixed within a couple of days. A week or two later the same fault occurred, and I contacted Cayman. They asked me to bring the car straight in, and spent an entire weekend working non-stop to repair it - which they eventually did by rewiring the entire roof.When I went to pick that car up for the second time I was expecting a huge bill, but Adam wouldn't charge me a penny. He said they should have got it right the first time.Phenomenal service. I'd recommend them to anyone.
Martin K.
07:59 21 Aug 17
Thank you for your expertise and fabulous service . Your company has a very welcoming and efficient ethic - no surprise that you have the reputation for best in the business.
Jerry W.
21:29 19 Aug 17
If Carlsberg did garages .......What can I say? The roof failed on my BMW Z4 E89, and it was not an easy fix. Right from the off, the Cayman Autos staff were courteous, diagnosed the problem and helped me liase with the dealer that I'd purchased the car from. I had driven 80 miles for these guys to weave their roof magic, and every mile was worthwhile. God forbid I have another problem with the roof, but if I do, then it will be these guys I will enlist the help of. Many thanks again to Adam, Marcus and the two wonderful girls in the office.Hopefully, in the nicest possible way, I wont have to go there again, but if I do, then it will be with the confidence that my roof problem will be in the right hands.All the very best to this tip top establishment.Jerry.
Samantha K.
14:50 24 Jul 17
After a few unsuccessful visits to local garages, I decided to look further afield for a specialist who could fix my Vauxhall Astra Twin Top Roof. I had problems with it for weeks and needed someone to look at it who knew what they were doing.I came across Cayman Autos after researching online, and got in touch to explain my problems. They seemed confident they could fix it and get me back on the road the same day, so I booked it in for a Saturday and made the 2 hour trip to the garage.I dropped it off at 8.30 and got a call an hour later advising me what the issue was and how much it would be to fix. I agreed to go ahead with the work and picked my car up at 12pm.I was really impressed and so happy to get it fixed and back the same day.Everyone I talked to/dealt with at Cayman Autos was friendly and professional, and I would not hesitate to recommend them to anyone looking for a convertible specialist garage.
Jay O