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Code of conduct

  • To provide full business details upon request including ownership, premises, staffing and trading activities
  • Full commitment to deal with customers fairly, courteously and in keeping with good business practice
  • To agree in advance with customer the repairs to be undertaken, fixed price, and estimated time for repair
  • New parts guaranteed by Manufacturer and honoured by our labour guarantee
  • To notify customers before work is undertaken if the business does not accept particular forms of payment
  • To deal with complaints from customers within 2 weeks of receiving a complaint
  • To make parts replaced during service or repair available for inspection by customer