Cayman Auto Services Terms and Conditions

Customer/ You/Your: A customer of Cayman Auto Services Ltd who requires our services.

Quote: An estimate of the price of the work to be carried out, subject to onsite inspection or diagnosis.

Us/ We/ Our: Cayman Auto Services Ltd, reference to all and any staff.

Pro Forma Invoice: The pro forma of works to be agreed by the customer before proceeding with advised/ required/ requested works.

Invoice: The final invoice giving the total price of the work including VAT.

Price/ Cost: The amount chargeable for parts/ labour/ any of our services. We will always provide the cost with the VAT charge made aware.

Services: Any type of repair/ maintenance for convertible roofs.

Work: The services we agree to provide to you.

Warranty: The warranty set out in clause 13.

Whole Contract

2.1 These terms shall represent the whole contract between us and the customer to be varied only by written agreement between the parties. 

Interpretation

3.1 The singular shall include the plural. 

Enforceability

4.1 In the event of any one or more of these terms and conditions being declared unenforceable the remaining terms and conditions shall nonetheless remain full force and effect. 

Written Confirmation

5.1 This order and any allowance in respect of a Vehicle offered by the Customer are Subject to acceptance and confirmation in writing by us.

Delivery of Parts

6.1 We will use our best endeavours to secure delivery of parts by the estimated delivery date (if any) but does not guarantee the time of delivery and shall not be liable for any damages or claims of any kind in respect of delay in delivery. We shall not be obliged to fulfil orders in the sequence in which they are placed.

6.2 Unless specifically agreed, we are not responsible for any delays caused by issues outside of our control, including any import or export delays.

Variation 

7.1 Any variation agreed between the Company and the Customer regarding the Goods to be supplied shall be deemed to be an amendment to this Contract and shall not constitute a new contract.

Part Exchange

8.1 If a part is ordered specifically for the customer and a deposit is taken, should the customer wish to cancel, that deposit is nonrefundable

8.2 In order to keep the cost down and/ or if no new parts are available, you may be offered an exchange unit. Exchange means we keep your old part to send off to the supplier so it can be reconditioned, and we can continue this service at a discounted price. Unless said otherwise, these still come with a year’s warranty. 

8.3 Parts may decrease/ increase in price over time, so our quotes are subject to change in parts pricing.  

Storage Charges

9.1 We reserve the right to make the customer aware of a daily storage charge should the vehicle not be collected within 7 days of the agreed collection date following completed works. 

Dispute resolution/ Jurisdiction

10.1 This Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

10.2 In the event of a dispute the parties agree to attend Alternative Dispute Resolution process, details to be provided upon request.

Repairs Process

11.1 We will never carry out any work unless authorised by yourself. Any authorisations will be followed up by an email/ text with the pro forma confirming cost, completion and any warranty information.

11.2 We will tell you before we begin the work how much time we believe is required to complete the work. This is subject to no issues/ unforeseen delays and in the event, we require the vehicle for longer you will be updated and kept informed.

Payment and Invoices

12.1 We may require a deposit for some bookings. Deposits are non-refundable.

12.2 We require full payment to made by either card, BACS, or cash before the vehicle can be released. If payment cannot be made in full, we are unable to release the vehicle.

Warranty

13.1 All operational repairs, unless specified otherwise, come with a 1 year warranty

13.2 The 1-year warranty offered for the authorised repair is specific to the repair, not the whole roof

13.3 Convertible roof repairs are guaranteed for 12 months from date of invoice, but only where there has been subsequent fair wear and tear and no extreme or abusive use of the vehicle or parts. In addition, all parts supplied from the manufacturer are covered by the manufacturer’s warranty as stated. You agree to take action to claim directly against the manufacturer’s warranties if we require it in place of any claim against us. Other parts may be sold or fitted by us carrying our own warranty in the same terms. If a part has become faulty in any way you must inform us at your earliest opportunity. The part must remain on the vehicle and the vehicle must be booked into our workshop. We will confirm the fault and arrange for any repair.

13.4 In the event your roof fails within a year of having an operational repair carried out by us, you will be booked in for a chargeable diagnosis. If the previous repair has caused the roof to fail, this will be covered under warranty, and you will not be charged. If a different roof component has caused the roof to fail, the diagnostic fee will be charged, and a quote will be presented to you. This will be explained at the time of the booking.

13.5 By having works done at Cayman Auto Services LTD, you acknowledge that should the roof fail within or outside of the warranty period, you will be required to bring the vehicle back to our premises for us to investigate the problem.

13.6 Warranties are strictly valid from the date of invoice.

13.7 Where a warranty claim might arise, you agree to notify us as soon as you become aware of the same, and you agree to arrange delivery of the vehicle to us at your own expense so that we can examine it and effect any repairs/replacements. All warranty work, regardless of distance, will be carried out on a strict return to workshop basis. We will not be liable for any additional fees incurred.

13.8 Any work/ repairs carried out by any other person or garage to the roof may void our warranty.

13.9 The warranty is personal to you and is non-transferrable.

13.10 We do not provide warranty for water or customer supplied parts.

13.11 Please retain original invoice as proof of receipt for original work covered under our warranty.

Displaced Parts

14.1 All displaced parts are available for inspection or return (except in the case of warranty or service exchange items) only on your request made at the time you book the vehicle. If you wish to take advantage of this service please tell the technician or Service Receptionist at the time of booking your vehicle. Failure to do so entitles us to immediately dispose of displaced parts.

Value Added Tax

15.1 All repairs/ services have VAT.

The Code of Practice for the Motor Industry

16.1 A copy is available for your inspection on request

General

17.1 These terms and conditions of sale of our servicing services and goods shall be construed in accordance with English Law. Nothing herein contained is intended to affect, nor will it affect, a consumer’s statutory rights under current legislation